Privacy Policy

At Muremey.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our freight transportation services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Request a quote for transportation services
• Place an order for our services
• Subscribe to our newsletter
• Contact us through our contact form or customer service
• Participate in surveys or promotions

The personal information we may collect includes:

• Name, email address, phone number, and mailing address
• Billing information and payment details
• Shipping and delivery information
• Information about goods being transported
• Company information (if applicable)

Additionally, we automatically collect certain information when you visit our website, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on the website
• Referral sources
• Device information

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Process and fulfill your transportation requests
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you about our services, updates, and promotions
• Process payments and prevent fraud
• Address technical issues and customer support requests
• Comply with legal obligations and resolve disputes

3. Legal Basis for Processing (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following legal bases:

• Performance of a Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your consent, which you may withdraw at any time.
• Legal Obligation: Processing necessary to comply with our legal obligations.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

5. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of sensitive data
• Secure network infrastructure
• Regular security assessments
• Access controls and authentication procedures
• Employee training on data protection practices

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

6. Your Rights Under GDPR

If you are a resident of the EEA, you have certain data protection rights, including:

• Right to Access: The right to request copies of your personal information.
• Right to Rectification: The right to request that we correct inaccurate or complete incomplete information about you.
• Right to Erasure: The right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: The right to object to our processing of your personal information based on our legitimate interests.
• Right to Withdraw Consent: The right to withdraw your consent at any time where we relied on your consent to process your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.